Shipping and Delivery
No minimum order required.
Free global shipping on order $50 and above.
Rates are not subject to special offers or discounts.
Delivery time stated below does not include order processing time of 1-2 business days.
Estimated 7-31 days delivery time is based on major cities and non-festive period. Please allow up to 45 days for delivery. Items may be coming from our various warehouses in the United States Of America, United Kingdom or Asia.
If you have ordered more than one different item, there is a chance they will arrive separately as we will ship from different locations depending on stock levels and cost.
CUSTOMS, DUTIES AND TAXES
- We do not collect VAT/GST, administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges.
- The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
- We are not able to mark orders as gifts, they will be listed as merchandise.
- We do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.
- Parcels with overdue customs fees, duties and/or taxes are deemed as being abandoned and will be destroyed by your local customs office. No refund will be made on abandoned parcels.
- Parcels are subject to customs inspection and may take longer to arrive than stated delivery date.
- For more information regarding your country’s customs policies, please contact your local customs office.
NON-DELIVERY, ABANDONMENT AND COLLECTION OF PARCEL
- There is no tracking available for standard shipping and delivery may take up to 45 days.
- Once your order has shipped, we are unable to arrange for cancellation or rerouting of your order. Please make arrangements for collection or redelivery of your parcel locally.
- Packages which are unclaimed within the stipulated time-frame are subject to disposal by either the sender’s or recipient’s local postal office. No refund will be made on packages which are unclaimed, abandoned or disposed of.
- For more information regarding your local postal office’s policies, please contact them directly.
When can I expect my package to arrive?
A: We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse. It may take anywhere from 10 – 40 days on average. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.
USA: Between 10 – 30 days average
Canada: Between 20 – 30 days average
Europe: Between 20 – 40 days average
Australia: Between 20 – 40 days average
All Others: Between 30 – 50 days average
Where do you ship from?
A: The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including the United States. That being said, sometimes your order may come in different packages at different times.
Promotional FREE items
FREE promotional items are not subject to the same shipping rates as our other products. The shipping rate will automatically be updated to reflect this should you only have FREE items in your cart. If you have other (paid) items in your cart as well, you will be presented with two shipping rates, you need to click the FREE ITEM shipping rate or your FREE item may not be fulfilled, this will cover the postage for both the free and paid items to be delivered.
Due to the volume of orders we receive when running a promotion there may be a slight delay in fulfillment.